The Office: Customer Loyalty, 9.12
Thursday, January 24th, 2013 | 175 comments
Writers: Jonathan Green and Gabe Miller
Director: Kelly Cantley
Summary (NBC): Relationships are tested — Dwight tries to prevent Darryl’s move to Athlead. Jim is forced to miss Cece’s first recital when a big investor exits his new company, to Pam’s intense disappointment. Nellie exposes Pete and Erin. And we start to see behind the scenes of the documentary. Guest star: Chris Diamantopoulos.
Icon provided by pessimistreader.
The Office Customer Loyalty extras
- Video
- The producers say this is must-see TV!
- Meet the two Brians.
- Meredith’s wig watch.
Rating
In a poll conducted January 24-28, 2013, Tallyheads rated this episode: 8.14/10
The Office Customer Loyalty quotes
Pam: Did you send Dwight on a quest for the Holy Grail?
Jim: The Dunder Code!
Angela: Dwight! Down, Dwight! Dwight!
Jim: I’ve been working with her on her move. It’s called the Cece Spin and Kiss. Do you want to see it? It’s kind of like this. It’s pretty cute, right?
Dwight: Jim should call it Stumpany. For Stupid Company.
Jim: Take your worst fear, and multiply it by infinity.
Dwight: I’ll be damned if I’m going to let us lose me.
Kevin: What about the Irish American Cultural Center mural? Potato?
Pam: Who are they going to go with, some nobody like me, or a big name like Tracy Fleeb?
Pam: Yes Jim, I think I know how to point a rectangle at something.
Cece: Press End!
Nellie: I did everything but unzip their pants for them. Oh god, Nellie…
Clark: They got us set with Windows 95. So you’re kind of dreaming here.
Dwight: Customer loyalty. What is it? Can you hold it in your hand? Can you nudge it with your finger? Can you dump it on a woman?
Pam: I’m sorry, I have to go. My daughter’s a ladybug.
Dwight: It can’t be more fun than selling paper and paper products.
Darryl: It can.
Meredith: With slammin’ bods like that, they ain’t playing checkers.
Kevin: Your feelings for Erin? Probably your heart. And a little bit your penis.
Nellie: Most relationships eventually die on their own. But sometimes, they just need a little pillow over the face.
Toby: Not everybody has what we have.
Dwight: I’ll take a burger over a gross Philly cheesesteak any day.
Dwight: Fire in the hole!
Oscar: User error. I hear it happens to other people.
Pam: Only thing better than getting the job. “BEESLY!”
Dwight: Joke’s on you, buddy! They make you come back and clean it up!
Brian: Let’s turn the cameras off. Seriously, guys. Enough. Enough.
Video title: Fire in the Hole — Milkshake vs. Old Dork
Darryl: And… replay.
Darryl: I’m going to miss the paper business.
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When Brian comforts Pam, does he call her Midge? He has a nickname for her?
I don’t know if this has been posted before, or if it’s been shown in a previous episode and I just didn’t see it. Did anyone notice when they showed Pam painting the mural that she had a picture of everyone making the card tower hanging? Is that what the mural is going to be of?
I don’t think Pam is overreacting either. Sure, they’ve fought before. But this time, they are hours away from each other and Jim is obviously too busy to resolve it right away. This is not a typical argument.
Re: the JAM argument: I think I would’ve told him “You know the best way to make sure you see your little girl’s recital? BE there.” (Asshole) … And maybe “Oh, and it’d be cool if you could be here for lavish productions of “washing everything in the house for lice” too…”
I don’t think Pam is overreacting. You have to understand that this isn’t how Jim typically is… He usually bends over for Pam and now he’s trying to be more independent. Getting his own job, staying in Philly more, and Pam had great news but she was blasted so much that she couldn’t even tell him. Seems reasonable to cry at that point.
I really enjoyed this episode with its focus on different kinds of loyalty. So very much has been said about JAM that I don’t feel the need to add my tuppeneth!
I really enjoyed Clark and the ancient printer. It was a simple joke that made me laugh so much. What is going on with Angela, Oscar and the Senator? It has been weeks now without any kind of comment. Are we to assume that Angela and the Senator are still together? I hope for an update soon! The Andy/Erin/Pete story is being nicely set up for Andy’s return in a few weeks. The demonising of Andy really bothers me though. If you re-watch seasons 6-8 Andy is so sweetly smitten with Erin. The re-casting him as an uncaring “Roy” type pains me greatly. Ho hum.
I don’t understand the sympathy for the Jim character.
Sure he was upset that his new business adventure wasn’t going well.
But what about what he did to Dwight’s new business, in The Garden party, making him look foolish just so he could prank him.
I love Dwight, Andy, Meredith, Kevin and Oscar and Creed and even Toby.
For myself Jim has always been a bully.
Erin and Pete were amazing! I don’t even remember Andy anymore. Is he back soon?
I really liked seeing something happening with JAM for a change. But maybe Pam was overreacting, this stuff goes on in relationships and she was almost like it’s their first ever real argument. Who is “Brian”, the mindblowing mastermind behind the camera? And will Pam fall into his arms? (Answer: no).
I’m liking the style of various things going on again in the office rather than A/B plot. I felt sorry for Dwight. The Toby thing is just getting weird. I like Nellie being toned down and talking less this season.
Erin and Pete? I think I have a good idea now how this will all pan out. My preference is for a happy ending with Andy and Erin which would tie up both their stories nicely. I think I would find it hard to rewatch the last 4 seasons again knowing all the contrivances and hoops they put them through go nowhere and Andy just turns into a jerk. I miss the old Andy and Erin.
I enjoyed it. I hope they can keep it at least this good for the remainder.
I thought last night’s episode was very good. Being a computer nerd, web developer and IT geek as I am it was funny as hades to learn that the computers in the Annex still run on Windows 95 and use dot matrix printers! That’s also being faithful to continuity because we’ve all heard that dot matrix printer from as far back as episode 1. I don’t think any of us really know how the series is going to end, but we all have our hopes and dreams of how we would LIKE it to end and nobody’s theories are any less valid or unworthy to consider than anyone else’s. A good percentage of fans feel that Jim is involved somehow with the documentary crew, and with this I concur. But Brian … Brian, Brian, Brian … there’s something more there. Jenna was on pins and needles about how the episode would be taken, and that may be something else we need to add to the mix in trying to guess what is going on.
I’ve always found Toby funny but he’s really thrived in his expanded role this season. He just makes you squirm. I’m sure everyone knows a Toby in their life.
so when Pete and Erin created the Facebook page for DM it got a “real like,” someone who also liked Georgia Pacific and Hammermill….
could that have been Michael Scott using a pseudonym? Wishful thinking on my part.
@162 – When Jim decided against taking the NYC corporate job to start dating Pam (which was soon after Pam’s outpouring in “Beach Games”). It wasn’t certain that he had been hired, but he at least removed himself from the candidate list.
When you guys say the “New York thing” are you talking about when Pam went to art school? What about it? Why is it important?
Great cold open and Jim’s S1-S5 hair (remember Kelly calling him a “floppy haired girl”?). Clark’s look into the camera while Dwight waited for the matrix print-out was downright awesome. I hope we keep seeing Meredith in a new wig every week ! Toby definitely creepy. Am becoming more convinced that Nellie is Erin’s mom. Stellar performance by John & Jenna fighting. The guys working with Jim seem irritated at him for not being prepared at their meeting and him on the phone talking with Pam. Makes me wonder if tensions increase, they might just let him go, or Jim might realize the toll the Philly job is taking and leave on his own. As for the camera crew reveal, I think it was very well handled and was actually so emotionally involved with Pam and Jim’s fight, I completely forgot that this episode would begin to introduce us to the crew. It caught me off guard and in a good way. Nicely done.
@81-How was the magic ruined ? We haven’t seen the crew for 8 1/2 seasons.
@134-Great catch that the crew was filming Pam on the phone, not the recital.
It feels like the entire season is the final episode.
Toby is the Scranton Strangler for sure!
And, #122 I think you nailed it.
That scene with Dwight and and Clark made me wonder– did Sabre take all their printers when the company folded?
[from tanster: the sight (and sound) of that dot matrix printer was one of my favorite moments last night!]
Which shows you at the end of the day, Pam is the one that is content with Jim and Jim isn’t content with his life, he needed a change.
For everyone bringing up the New York thing… can we remember that Jim picked Pam over New York, but Pam ALSO picked Jim over New York when she went to Pratt. They’ve both made their share of sacrifices.
I’m gonna chime in here to defend Jim. The guy had possibly the worst day since he started at Athlead and was literally looking forward to one thing to brighten his mood, and she flubbed up that one thing like he was afraid of. No, that in and of itself doesn’t justify anything, but the way she just glossed over it to try and get her “Beesly” was what infuriated him; she didn’t think it was a big deal and it clearly was to him. To me, the most heartbreaking part was her dismissal at the end as she relegated herself to simply saying, “Yup,” over and over, even as he tried to end as positively as possible by saying they’d talk tomorrow. Maybe cos that one hit too close to home.