The Office: Customer Survey, 5.07

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Writer: Lester Lewis, Director: Stephen Merchant

Summary (NBC): Dwight and Jim are shocked when they get the results of the annual customer survey report. Pam and Jim decide to spend every minute together using their bluetooth phones.

The Office Customer Survey extras

Writer Lester Lewis answers fan questions in the Customer Survey Q&A.

The Office Customer Survey rating

In a poll conducted Nov. 6-10, Tallyheads rated this episode: 8.62/10

See all The Office Season 5 ratings.

The Office Customer Survey quotes

Dwight: Nothing can hurt you now. You’re a man in love!

Darryl: I’m not a big believer in therapy but, I’ll go into my own pocket to cover his co-pay.

Michael: Whenever I’m getting married, you don’t believe me.

Michael: Kelly Kapoor is our dusky, exotic customer service rep.

Michael: Sort of a Kapoor’s List. Schindler’s List parody. That’s not appropriate.

Jim: Pam’s a gold digger.

Jim and Pam: Sprinkle of cinnamon.

Michael: If I were joking, you’d be laughing. Do you look like you’re laughing?

Andy: Yo. Tommy Tuna.

Pam: Don’t give up Snoopy! That’s mine!

Pam: What color mustard is his shirt? Yellow or Dijon?

Dwight: You’re an idiot.
Jim: There’s the charm.

Dwight: What do you think I am saying to you?!

Dwight: Get a friend, loser!

Andy: I found the best “tentist” on the East Coast.

Andy: Would you be able to do the same design, but with walls of gray?

Michael: Jim, they are poopy.

Michael: “Jim Halpert is smudge and arrogant.”

Jim: Microgement.

Jim: I am Bill Buttlicker.

Michael: It’s a million dollar sale.

Andy: It has a bridal suite for my bridal sweet.

Angela: I don’t want to be married in a tent like a hobo.

Angela: Nana Mimi can’t be in canvas that long.

Andy: Done. And done-er.

Jim: The mob? Maybe NASA.

Kelly: You always say that. And I almost never know.

Kelly: You can’t just come into my nook and call me stupid.

Kelly: Dwight, get out of my nook!

Pam: That’s what she said! That’s what she said! That’s what she said!

Ryan: I don’t play the politics game anymore, Jim.

Pam: Right Dwight is loud.

Dwight: You juked the stats, cupcake.

Kelly: I love your tie, Michael.

Kelly: I lied, whatever.

Michael: I can’t tell you how much leftover guacamole I have ended up eating. Over the years.

Michael: Can you make yourself cry?

Jim: I want to talk to this guy. Put me in his ear.

Jim: He is into you.

Dwight: Is that the Matsuhashi B400? The world’s tiniest Bluetooth.

Dwight: This wedding is officially out of your hands.

Andy: You are gonna make us so happy.

Icon courtesy of pessimistereader.


  1. CLASSIC! CLASSIC episode! Straight back to the Season 2/3 roots. Jim/Dwight comedy, Michael’s headstrong unprofessionalism, Office politics, and a wonderful Jam moment that was ALL TOO realistic (conveniently enough, the writers’ goal). Wonderful episode.

  2. There was a lot going on in this episode, but unlike last week (when I thought it was too much), I LOVED this one! The Jim/Pam plot was perfect, because it blended into the other action so well. This is my favorite episode of the season!

  3. To be perfectly honest, I am not liking the new direction The Office is taking this season. Jim and Pam’s separation–in addition to the Dwight, Angela, Andy love triangle–is creating too much drama. Consequently, in my opinion, the episodes are losing their overall comedic value. Granted, there were some classic moments (i.e. Jim/Michael/Dwight sales call simulation, Pam’s TWSS outbreak, etc.). Hopefully, with Pam’s imminent return, The Office will regain its classic feel.

  4. Oh my goodness, probably the best episode since Beach Games. Everything was spot on. The humor was right there. The interaction between Jim and Dwight was excellent. The bluetooth thing was awesome. The shoes quote from Dwight had me nearly in tears. Plus we get the tension between Jim and Pam that we desperately need. Ten stars out of ten. Good work writers!

  5. I really liked the episode! So, so improved on last week. I love Kelly and her pettiness…and Michael’s reaction to it. The only thing is sigh, more JAM angst. Those two can never be happy can they?

  6. REALLY great episode! I loved when Pam started screaming to Jim “That’s what she said, that’s what she said” after Kelly said “Dwight, get out of my nook” The whole mug thing was so clever…and so was Jim hearing the conversation between Pam and the NY guy(name escapes me). I give it an 8 out of 10 – nice job to everyone involved.

  7. Not too bad. Cute Jamness, until the end. But I kind of want them to break up anyway.

    Jim and Dwight stole the show. Michael was pretty weak.

  8. Well that was hilarious.

    I’d like for Stephen Merchant to direct more. A LOT more. Yeah, yeah. A single scene of Jim/Pam drama, but 95% of this ep was absolutely hysterical.

  9. Best episode so far! Especially loved the TWSS line from Pam. This gives me hope for what the rest of the season might be. Keep em’ coming writers! :D

  10. This was such a great episode; however it was so sad. The end was just heartbreaking because I just feel that Fancy New Beesly is not going to return to Scranton. Jim’s face absolutely crushed me and I wish Pam would have offered some reassurance. I knew I didn’t like that art school guy. It was so sweet to hear Jim’s plan for his bonus. Dwight was awesome in this episode! I fell off the couch laughing when he air-kicked Phyllis! I hope that the writers don’t feel that they have to create conflict between Jim and Pam for us to keep watching and be entertained.

  11. Everything with Jim and Dwight was amazing in this episode.. from the phone conversation in the conference room to Dwight making Jim jump in his car only to drive about five feet forward into the parking spot..

    This was definitely one of the better episodes of the season..

    and the TTWS! That was incredible!

  12. It was amazing. I was blown away. Best episode this season, maybe of last season too?

    It was just so FUNNY. And I love how they’re keeping things interesting with Jim and Pam without making it overly dramatic or lame.

  13. This was definitely the best episode of the season so far! Aside from all of the obvious things that made me laugh out loud, there were so many great little moments– Andy and the coffee mugs, Ryan avoiding politics, Dwight’s shoe comments, Michael talking about how he always has too much leftover guacamole… BRILLIANCE!

  14. Awesome episode!

    Are Dwight and Angela hooking up again?

    Loved Jam! Worried that next week as Jim is counting down until Pam comes back we will see her choose to stay in New York. But it’s been said a few times NY is expensive so it does not make sense for her to stay.

  15. Ahhh…best episode of the season!!! The comedy and the drama were all so perfect. And, time was used so efficiently, it seemed so much longer than all the other half hour episodes.

  16. I really loved this episode, probably the best all season. I’m so glad that we got to see more of Kelly she’s so funny! And i loved the Dwight/Angela scene at the end…so funny! But that Pam’s friend better not mess with Jim and Pam! Who does he think he is?!!

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