3.21: Product Recall

Thursday, April 26th, 2007

The Office Product Recall

Written by: Justin Spitzer & Brent Forrester

Summary (NBC): The office is in crisis mode after a large shipment of Dunder-Mifflin paper is accidentally sent out with an obscene watermark. Michael tries to manage the media with an impromptu press conference. Jim and Andy try to calm the high school principal who has sent out prom invites on the affected stationery.

Icon courtesy of callmelydia at LiveJournal.

Tidbits

Favorite quotes

Jim: Question: What kind of bear is best?
Dwight: That’s a ridiculous question …
Jim: False. Black bear.
Dwight: That’s debatable. There are basically two schools of thought …
Jim: Fact: Bears eat beets. Bears. Beets. Battlestar Galactica.

Dwight: Identify theft is not a joke, Jim! Millions of families suffer every year.

Stanley: I am upset. Don’t I sound upset?

Michael: We have a crisis. Apparently a disgruntled employee at the paper mill decided that it would be funny to put an obscene watermark on our 24-pound cream letter stock. 500 boxes has gone out with the image of a beloved cartoon duck performing unspeakable acts upon a certain cartoon mouse that a lot of people like. I’ve never been a fan.

Michael: Cry-Man Squaw, F and C, double time.
Dwight: Cry-Man Squaw?
Michael: Crisis Management Squad.
Ryan: F and C, double time?
Michael: Front and center, twice as fast as you would normally go.

Michael: I really think you screwed the pooch on this one, Creed.

Creed: Every week, I’m supposed to take four hours and do a quality spot-check at the paper mill. And of course the one year I blow it off, this happens.

Michael: We have a lot of angry customers out there. This puts us at Threat Level Midnight.

Kelly: This day is bananas, B-A-N-A-N-A-S, this day is bananas, B-A-N-A …

Angela: I don’t have a headache. I’m just preparing.

Michael: No, sweet cheeks. We need somebody who’s actually made a sale.

Andy (cockney accent): William Doolittle at your service. AKA, Will Do.
Jim: Yeah, I’m definitely going to go alone.
Michael: No, no, I need two men on this. That’s what she said. No time! But she did. NO TIME!

Michael: Dwight, I want you to be in charge of the press conference.
Dwight: Yes! You’re entering The No-Spin Zone.

Michael: Here’s the thing. When a company screws up, best thing to do is to call a press conference. Alert the media, and then you control the story. Wait for them to find out, and the story controls you. That’s what happened to O.J.

Jim: Oh, did the press ask for a story?
Michael: Here is your headline: “Scranton Area Paper Company, Dunder Mifflin, Apologizes To Valued Client. Some Companies Still Know How Business Is Done.”

Creed: Who wasn’t there last week? Debbie Brown. And which day was that? Wednesday the eleventh. Perfect.

Creed: The only difference between me and a homeless man is this job. I will do whatever it takes to survive. Like I did … when I was a homeless man.

Kelly: Look, I know the reason that you guys became accountants is ’cause you’re not good at interacting with people. But guess what? From now on, you guys are no longer losers. So gives yourselves a round of applause.
Oscar: I wonder how many phone calls you’re missing while you’re teaching us to answer calls.
Kelly: I know, right? Probably a lot.
Angela: Can you just tell us what we need to do so we can go?
Kelly: Okay, Angela. I love your enthusiasm! All you need to know how to do is pick up the phone and say, “Customer Service, this is Kelly,” except don’t say Kelly. Say your own name. Or if you’re bored, you can just make up a name. Like one time, I said I was Bridget Jones, (British accent) and I talked like this for the whole conversation.
Kevin: Oooh, can I be … (awkward accent) Australian, mate?
Kelly: Absolutely!
Kevin: ‘ello … mate.
Kelly: I like ice cream. I need a boyfriend.
Kevin: I like ice cream, too, mate. Alli-ga-tors, and dingo babies.

Andy: Check out this sunshine, man. Global warming, right?

Jim: I was thinking more like a CD … or a CD?

Jim: Lord, beer me strength.

Andy: Sometimes it’s just about the music of a conversation.

Andy: Why is my girlfriend here?

Dwight: First rule in roadside beet sales: the most attractive beets on top. The ones that make you pull the car over and go, “wow, I need this beet right now.” Those are the money beets.

Dwight: You’ve been granted level 3 security clearance. Don’t get too excited, that’s out of 20.

Andy: I had no idea.
Jim: Well … that’s not going to hold up in court.
Andy: We didn’t do anything illegal. Except knock over a mailbox with her friends.

Angela: Excuse me? Well I don’t see how that’s our fault. And I’ve already told you the official position of Dunder Mifflin is apologetic. So I don’t know what you want from me.

Kelly: … you have so many good qualities, that the one you might want to work on is … apologizing?

Michael: Mrs. Allen is our most important client. Because every client is our most important client. Even though she’s a pretty unimportant client, really.

Andy: Who was that guy she was talking to? At her locker?
Jim: Not important. Because you’re not dating her. Because it’s a felony.

Andy: One of your students is a bitch.
Jim: Andy is having a real rough day today.
Andy: I want to take out an ad in your yearbook. Full page, two words.
Jim: “Good luck.”
Jim: That’s not what I had in mind.

Angela: It was an unfortunate error. We’re fixing it.

Angela: I think he had Tourette’s or something.

Dwight: May I point out that the sex appeared to be consensual; both animals were smiling.

Dwight: I grew up on a farm. I have seen animals having sex in every position imaginable. Goat on chicken. Chicken on goat. Couple of chickens doing a goat, couple of pigs watching. Whoever drew this got it exactly right.

Mrs. Allen: I’m calling the Better Business Bureau!
Michael: Yeah, well, I’m calling the Ungrateful Bee-yotch Hotline!

Pam: It’s just the Scranton Times.
Michael: No, then Newsweek picks it up. And then CNN does a story about it. And then YouTube gets a hold of it.

Pam: Michael likes me to run the camera when he makes his apology videos. He says he needs a woman’s touch.

Michael: Hello, I am Michael Scott, regional manager of Dunder Mifflin, Scranton. By now, you are probably sick of hearing about Dunder Miffliin and our embarrassing watermark boner.

Kevin: Yeah, well at least I didn’t suck at customer relations.

Kevin: Ooh. Yes. Facial.

Angela: You two are apes.

Angela: I’m sorry. That you’re both morons.

Michael: If I could leave you with one thought, remember, it wasn’t me. They are trying to make me an escape goat. If I am fired, I swear to god, that every single piece of copier paper in this town is going to have the F-word on it. The F-word. You have one day.
Pam: One day for what?
Michael: That’s — they always give an ultimatum.

Pam: That was your best apology video ever.

Creed: Why do bad things always happen to the good people? It’s tragic. Just tragic.

Dwight: Pam.
Pam: Hey Dwight. You look really nice today.
Dwight (scoffing): I look like an idiot. Hey, Karen.
Karen: Hey, Dwight. Lookin’ sharp!
Dwight: Yeah, that’s ’cause I’m your boyfriend, Jim Halpert. Hey, Karen, wanna get together later and have sexual intercourse ’cause you’re my girlfriend?
Jim: Do you?
Karen: No.
Jim: Okay.
Karen: I’m good. Thanks.
Jim: Look at that.
Dwight: I’m Jim Halpert.
Jim: Spot on.
Dwight: Bleah bleah, a little comment.

Written on the second cue card of the second take of Michael’s apology video:
I need this job. My mortgage
is hundreds of dollars a month.
With this job I can barely
cover that. I have a company
car, but I still have to pay for
the gas. Gas prices are high
and I have no savings whatsoever.
And it wasn’t even me.
It’s so not fair that they
want me to resign.

(Thanks, Wesley!)

Rating

242 comments

Pages: [13] 12 11 10 91 » (Show All)

  1. Haha, okay. I just rewatched this on the DVD, and OH MY GOD, that deleted scene with Jim and Andy’s girlfriend’s friend is the most hilarious thing ever.

  2. This was driving me crazy too - the actress playing Mrs. Allen (the disgruntled customer) is Lisa Darr. I finally remembered where I’d seen her before - she played Mrs. McPherson on “Popular”.

  3. oh my gosh when Jim dressed up like dwight I literally laughed myself to tears, I absolutely LOVE John Krasinski!

  4. Oh my god, I watch my old epis on itunes when I get bored and I have to say, I lost it every time Kevin says “alligators…dingo babies” with his “Aussie” accent. Something about that is too funny.

  5. Not much to do in Scranton except eat at a local bar. And Chilis is about 45 minutes from Scranton, not 5 minutes like Michael says in “The Client” last season. LOL I love this website too. This show rocks!! Jim as Dwight and then Dwight as Jim was totally awesome!!! Best cold-opener and closer of season 3 hands down!!!

  6. I just wanted to say Im very glad this website is up and running. My friends and I from Maryland are HUGE fans of the show. We are planning a weekend to go up to scranton and see some of the places from the show. Theres a guy in our office who grew up in Scranton and he says theres not much to do so I guess there will be plenty of drinking!

  7. in case anyone thought ‘mrs. allen’ looked familiar…she’s on a Lending Tree commercial that plays about a hundred times a day. it’s the one where she says she’s going with Lending Tree even though she works at another bank.

  8. everytime i see that face of Dwight/Rainn on this page, i can’t help but laugh. This show is what keeps me alive through the week!

  9. This was one of the best episodes in a really long time. The last few weeks haven’t really made me laugh, but this episode I had to watch twice because I kept cracking up and missing half the dialogue. The lack of JAM is sad, but I can be patient. :)

  10. Second viewing…less funny.

  11. I just wanted to put up here (for poor ol’ Andy’s sake) that the legal age of consent in PA is 16, though he could possibly be charged with corrupting a minor.

    So looks like he’s in the clear. But seriously, I was pretty much worried about him being arrested the whole time.

  12. People keep expecting old Jim, but this Jim is not the same. He’s a little more bitter, more cynical, a little less easier to like. I think as long as the JAM situation remains as is we have to deal with this version of Jim.

  13. This ep was not that funny. Great premise but not enough laughs. That’s happened more than a few times this season, which has been a bit disappointing.

    A few funny things with Creed, Jim and Andy singing in the jungle was good, but the only parts that made me really laugh was the ungrateful beotch hotline part with Michael, and Dwight being Jim.

    Andy came off as creepy, seriously. This type of borderline creepy humor worked better on the Brit Office, but for some reason they have never been able to make pull it off on this office. It always just ends up being creepy.

    Michael seemed out of character as well.

    Basically I didn’t like this ep very much. One of the worst this season IMHO.

  14. I haven’t had JAM in so long that I’m beginning to feel apathetic…

  15. I don’t know how deeply we should be reading into the wig issue, but Jim definitely needs some grape soda.

  16. yeah, it’s a pretty crappy wig that jim has on. but i think the wig looked a lot better in this episode. they must’ve got him a new one. i love him though.

  17. I loved this episode but there’s something about Jim.

    I know his hair hasn’t been the same for a while - but the hair is a metaphor.

    It’s just sitting on top of his head. It used to be tousled and a bit more….insouciant.

    Jim the character (or is it John, the actor) has been rather dull lately, with the exception of the Dwight impersonation, which was crackling with wit and life.
    In the high school for example, his delivery was pointedly flat, as it has been in previous episodes.

    He’s lost some spark, definitely, and I’m wondering if it’s a result of a diet lacking in Grape Soda (Pam) and soggy and drippy with Bottled Water (Karen) — or is John the actor so busy with other simultaneous projects that he’s drained of energy?

  18. Def. one of the best of season 3

  19. I am having trouble with my comment. What I said was I didn’t have much to say about this show except I am starting to like Andy!!! See if this works

  20. Loved this episode. I love Dwight. Sooooo funny. I would love an hr Office as well.

Pages: [13] 12 11 10 91 » (Show All)

Leave a comment

Please follow OfficeTally's revised comment policy. Thanks!